Frequently Asked Questions
Frequently Asked Questions 🙋
Got a question? We've got answers! If you don't find what you're looking for, feel free to reach out to us.
📦 Orders & Shipping
How long does delivery take?
We deliver within 2–4 business days across India. Remote areas may take up to 5–7 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹499 across India.
Do you offer Cash on Delivery (COD)?
Yes! COD is available on orders above ₹499. Simply select Cash on Delivery at checkout.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking link via SMS/email to track your package in real time.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping charges and delivery timelines vary by location and will be shown at checkout.
🔄 Returns & Refunds
What is your return policy?
We offer a 10-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 10 days of delivery.
How do I initiate a return?
Simply contact us at our support email or through the Contact page with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned product. The amount will be credited to your original payment method.
What if I received a damaged or wrong product?
We sincerely apologize! Please contact us within 48 hours of delivery with a photo of the product. We will arrange a replacement or full refund immediately.
🧔 Product Questions
Are OZIRO products suitable for all skin types?
Yes! Both our Saffron De-Tan Soap and Overnight Collagen Mask are formulated to be gentle and effective for all skin types, including sensitive skin.
Are your products safe for daily use?
Yes, our products are crafted for daily use. The Saffron De-Tan Soap can be used twice daily, and the Collagen Mask is recommended 3–4 times a week for best results.
Are OZIRO products tested on animals?
No. OZIRO is committed to cruelty-free skincare. None of our products are tested on animals.
How soon will I see results?
Most customers notice visible improvements within 2–4 weeks of regular use. Consistency is key for best results!
Can I use both products together?
Absolutely! In fact, we recommend using the Saffron De-Tan Soap in the morning and the Overnight Collagen Mask at night for a complete skincare routine.
💳 Payments
What payment methods do you accept?
We accept all major payment methods including Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery.
Is it safe to pay online on OZIRO?
Yes, completely! Our checkout is secured with SSL encryption and powered by Shopify — one of the world's most trusted e-commerce platforms.
💬 Still have questions? We'd love to help! Contact us here and our team will get back to you within 24 hours.