Frequently Asked Questions

🛒 Orders

How do I place an order?

Simply browse our store, add your favourite products to the cart, and proceed to checkout. It's quick and easy!

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placing them. After that, the order goes into processing and changes may not be possible. Please contact us immediately at sharma9205220998@gmail.com.

🚚 Shipping & Delivery

How long does delivery take?

Standard delivery takes 5–8 business days across India. You'll receive a tracking link via email/SMS once your order is shipped.

Do you offer free shipping?

Yes! We offer free shipping on orders above a certain amount. Check the current offer on our homepage.

Can I track my order?

Absolutely! Use the Track Order link in the menu or check your confirmation email for your tracking details.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery if the product is unused, undamaged, and in original packaging. Please check our full Refund Policy for details.

How long does a refund take?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

📦 Products

Are the products on OZIRO genuine?

Yes, 100%. We carefully source and verify every product listed on our store. What you see is what you get — no surprises.

Do you sell products from multiple categories?

Yes! OZIRO offers products across Skincare, Health & Wellness, Home Essentials, and Electronics — all curated for quality and value.

💳 Payments

What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).

Is it safe to pay on OZIRO?

Absolutely. Our checkout is secured with SSL encryption. Your payment details are never stored on our servers.